TERMS OF USE OF THE WEBSITE
This document represents at the same time:
(1) The general terms and conditions of use of krakejackets.com, which govern the rules for use of krakejackets.com.
(2) The agreement between the seller and the customer for the sale through krakejackets.com
2. SELLER DATA
2.1. Galitrade EOOD is a company with tax address Bulgaria, city of Sofia, Serdikiyski sabor, UIC 205377249, address of activity: city of Sofia, bul. Totleben № 34, contact email: galyadimitr@gmail.com
2.2. The seller of the krakejackets.com e-commerce platform can be any person who offers goods or services to third parties for commercial purposes and has a contract with krakejackets.com.
3. DEFINITIONS
3.1. Buyer – a person aged 18 or over who has entered into a distance sales contract through the krakejackets.com e-commerce platform with or another krakejackets.com merchant
3.2. Seller – krakejackets.com or any other merchant offering goods or services on the e-commerce platform krakejackets.com
3.3. krakejackets.com – the krakejackets.com e-commerce platform provided to other merchants through which they offer their goods or services for sale
3.4. Customer – any natural or legal person or other legal entity that uses the Platform in any way, including but not limited to viewing, placing orders through it, purchasing, returning goods and performing any other action through it.
3.6. Account – a section of the Platform, formed by an email address and password, which allows the Client to send an Order and which contains information about the Client and the history of some of his actions in the Platform.
3.7. Favorites – a section in the account that allows the Client to create their own lists
3.8. List – web page in the Client’s Account in the “Favorites” section, where he can add products he is interested in
3.9. Order – an electronic document representing a communication form between krakejackets.com and the Client, through which the Client declares through the Platform, his intention to purchase goods and services from the Platform.
3.10. Product (s) and Service (s) – any subject of a sales contract entered into between the Buyer and the Seller through the Platform.
3.11. Campaign – any commercial message aimed at promoting the Platform, the Galitrade brand or certain goods and / or services that are offered in limited availability, unless the commercial message explicitly states otherwise, for a certain period of time specified by the Seller.
3.12. Contract – is a contract concluded at a distance between the Seller and the Buyer for the sale of goods and / or services through the Platform, an integral part of which are the current general conditions for use of the Platform.
3.13. Contents:
• all information on the Platform that is accessible through an Internet connection and the use of a device with an Internet connection;
• the content of any communication from the Buyer to krakejackets.com and / or the Seller sent by electronic means and / or any other available means of communication;
• any information provided, in any way, by an employee / associate of krakejackets.com and / or another Seller to the Client by electronic or other means for its remote transmission;
• the information related to the Goods and / or the Services and / or the applied tariffs by the Seller in a certain period of time;
• the information concerning the Clients and related to the Goods and / or the Services and / or the applicable tariffs from third parties, with which the Seller has concluded in some form partnership agreements;
• information about the Seller.
3.14. Newsletter – a means of periodic information about the Goods and Services and / or promotions offered by the Seller, sent electronically by e-mail.
3.15. Transaction – the action by krakejackets.com to recover the amount paid by the Buyer as a result of cancellation, termination, refusal or non-conclusion of a contract of sale through the Platform, carried out only by bank transfer.
3.16. Specifications – all characteristics and / or descriptions of the Goods and Services as specified in their description.
3.17. Review – a written evaluation by the owner or user of a product or service, based on the personal experience and skills of the evaluator to make quality comments and express an opinion on whether or not the product or service meets the characteristics specified by the manufacturer.
3.18. Rating – a method of calculating the level of satisfaction of a Customer in relation to a particular product. The rating is expressed in the form of stars, and each product can receive a rating of one to five stars. This degree of satisfaction will always be accompanied by a review written by the Customer of a product or service.
3.19. Comment – an assessment or critical remark at the end of a Review or other comment.
3.20. Question – a form of address to Customers / Buyers in order to obtain information about certain products or services.
3.21. Answer – written information that is transmitted to the Customer who asked a question on the Platform, on the page of a particular product. The response is an explanation provided by one Client to another Client within a dialogue.
4. GENERAL PROVISIONS
4.1. The general terms and conditions of krakejackets.com are mandatory for all Clients of the Platform.
4.2. Any use of the Platform means that you have (a) carefully read the general terms and conditions for its use and (b) have agreed to abide by them unconditionally.
4.3. The General Terms and Conditions may be changed unilaterally by krakejackets.com at any time by updating them. These changes take effect immediately and are mandatory for all customers.
4.4. krakejackets.com has the right to make changes to the terms of use at any time in its sole discretion or if they are imposed by virtue of an enacted law.
4.5. In any case of change of the general conditions krakejackets.com will inform its Clients by publishing the changes in the Platform. In this sense, you as a Client have an obligation to make inquiries about possible changes to the general conditions of the Platform each time you use it.
4.6. If any of the provisions of these general terms and conditions of use of the Platform prove to be invalid or inapplicable, regardless of the reason, this does not entail the invalidity or inapplicability of the other provisions.
4.7. krakejackets.com vendors are working hard to maintain the accuracy of the information presented on the Platform. However, given the possible technical errors or omissions in this information, krakejackets.com clarifies that the images of the products have an illustrative guiding character, respectively the delivered products may differ from the images.
4.8. The characteristics or prices of the products described in the Platform may be changed by the respective Seller at any time. Due to technical reasons, they may contain errors for which krakejackets.com apologizes in advance to its customers.
4.9. Due to the limited space and consistent structure of the information, product descriptions may sometimes be incomplete. However, at krakejackets.com we strive to provide the most relevant and important information.
4.10. All goods, including those in promotion / discount, are sold and delivered until the quantities are exhausted, even if this is not explicitly stated in the Platform.
4.11. The platform may contain links to other sites. krakejackets.com is not responsible for the privacy policies of websites that it does not administer, or for any other information contained therein.
5. CONCLUSION OF A CONTRACT
5.1. The Client declares his desire to order and buy Goods and / or Services through the Platform by placing an Order electronically or by telephone and which is registered by himself or by an employee of krakejackets.com on his behalf.
5.2. krakejackets.com will send a notification to the Client for registration of the Order in his system, which does not make sense to accept, confirm or undertake to fulfill it. This notification krakejackets.com makes electronically (email) or by phone.
5.3. Therefore, the Seller has the right not to deliver part or all of the Goods or not to perform part or all of the services of the Order for various objective reasons, including but not limited to depletion of their stock. In all cases, krakejackets.com notifies the Client by e-mail or telephone. In this situation, the sole responsibility of the Seller is to return any pre-received price of the goods or services.
5.4. The distance sales contract between the Seller and the Customer is considered concluded at the time of receipt by the Customer of his e-mail and / or SMS, sent to his phone to notify that the goods from the Order are ready for shipment or service can be provided.
5.5. The contract of sale concluded between the Customer and the Seller consists of these general terms and conditions and any additional agreements between the Seller and the Buyer.
6. ONLINE SALES POLICY
6.1. Access to the Platform for the purpose of registration of an Order is allowed to each Client.
6.2. krakejackets.com reserves the right, in its sole discretion, to restrict the access of any Customer to the execution of an Order and / or to any of the possible payment methods if it deems that this would be to the detriment of krakejackets.com in any way. is the way. In this situation, the only right of the Client is to contact the Customer Relations Department of krakejackets.com to be informed about the reasons that led to the application of the above measures. krakejackets.com is not liable for any damages that the Customer has suffered or may suffer as a result of this decision, regardless of its correctness or validity.
6.3. The Client has the right to publish opinions about goods and / or services, as well as to contact krakejackets.com at the addresses indicated in the “contacts” section of the Platform. Posts or messages that contain obscene language or inappropriate vocabulary will be removed from the Platform or ignored.
6.4. Communication with the Seller can be done through direct contact with him or at the addresses indicated on the Platform in the “Contacts” section.
6.5. krakejackets.com may publish advertising or promotional information about the goods and / or services and / or promotions offered by it or other merchants on the Platform, for a certain period of time.
6.6. All prices of the goods and / or services of the Platform are final, announced in BGN (BGN) including VAT and all other taxes or fees required by law.
6.7. In the case of online or bank payments, the Seller shall not be liable for any charges in connection with any fees, commissions or other additional payments made by the Buyer or his bank in connection with the transaction itself, and in the cases of currency exchange applied by the bank that issued the card to the client in the cases where the currency is different from BGN. Payment by card to krakejackets.com is accepted as an international payment by banks in Bulgaria and according to their rules for working with cards and card payments in this type of transaction, some banks charge additional fees. The costs associated with such payments are solely at the expense of the Buyer. Therefore, krakejackets.com recommends that its customers consult their bank for any additional fees that may be charged to them for online or bank payments for Products sold by krakejackets.com.
7. USE OF SUBCONTRACTORS
7.1. The Seller has the right to use subcontractors to fulfill its obligations under the distance sales contract concluded through the Platform without the need to notify or obtain the consent of the Buyer. The respective Seller will be responsible for the actions of these subcontractors as if they were their own.
8. THE RIGHT TO INTELLECTUAL AND INDUSTRIAL PROPERTY
8.1. Any Content to which the Client has access, regardless of the means, is subject to regulation by these general terms.
8.2. The Client may copy, transfer and / or use the Content only for personal non-commercial purposes, only in cases where this does not contradict the provisions of this chapter of this document.
8.3. The Client has the right to use the Content for commercial purposes only if he has received the written consent of krakejackets.com for this and only to the part of the Content, to the manner and extent of its use, and within the time limits for which such consent is given explicitly. Any subsequent or different use of the Content will be considered a breach of this agreement between krakejackets.com and the Client and a breach of the intellectual property rights of krakejackets.com, which has the right to seek the Client’s responsibility for this.
8.4. Any use of the Content for purposes other than those expressly permitted in these general terms and conditions or in any other express written consent given by krakejackets.com is prohibited.
9. ORDER
9.1. The Customer may place Orders on the Platform by adding the desired goods and / or services to the shopping cart, following the steps specified in the Platform to complete and submit the relevant Order.
9.2. Any goods and / or services added to the shopping cart can be purchased, if available. Adding a product and / or service to the shopping cart without the Order being completed does not lead to the registration of the order and the automatic saving of the product / service.
9.3. By confirming the Order, krakejackets.com confirms the delivery of only one of the relevant goods in the registered order. The remaining pieces of the model in question will be further confirmed or rejected depending on the quantities available.
9.4. The Client undertakes and is responsible for all data provided to krakejackets.com in connection with the Order to be correct, complete and accurate as of the date of sending the order. The Customer gives permission to krakejackets.com to provide this data to the respective Seller, when the Order contains goods / services of the latter.
9.5. By sending the order, the Customer allows krakejackets.com and / or the Seller to contact him in any way possible, when necessary in connection with the order or the contract.
9.6. The Seller has the right to refuse to fulfill (cancel) the Order made by the Client, for which it should notify the Client. Cancellation of the order does not entail any responsibility or subsequent obligation of one of the parties to the other in relation to it and accordingly neither of them has the right to seek compensation from the other for its cancellation in the following cases:
• non-acceptance by the issuing bank of the Client of the transaction for online payment;
• implementation of the money transaction, which does not lead to the receipt of funds on the Seller’s account for online payments
• the data provided by the Client in the Platform are incomplete and / or incorrect.
9.7. The Customer will bear all direct costs for the return of Products offered by krakejackets.com in the event that he withdraws from the Distance Contract and states this within the withdrawal period provided to him by krakejackets.com. This period starts from the date of concluding the Service Contract and from the date of receipt of the purchased Goods by the Buyer or a third party other than the carrier. The customer should return the product to the specified address on krakejackets.com.
9.8. The Seller undertakes to refund the paid price of the Contract concluded at a distance from which the Customer has withdrawn within 14 (fourteen) days from the date of proof from the Customer that the latter has returned the Product. The amount will be refunded as follows without incurring any additional costs for the Client, unless the bank servicing him requires any fees:
• Payments made by debit or credit card – by refund to the account from which the payment was made
• Payments made by cash on delivery – to a bank account additionally provided by the Client
9.9. The Seller has the right to delay the refund of the amount in case of withdrawal from the Contract until the receipt of the sold Goods or until receipt of proof that they were sent, if he did not offer to take the Goods himself, whichever occurs. early.
9.10. Only consumers within the meaning of the Consumer Protection Act with regard to the goods offered by krakejackets.com have the right to withdraw from the distance contract and return the goods. Sellers and all Customers with regard to the goods offered by krakejackets.com, provided that when more than one piece of a given brand and model of goods is ordered, the packaging of only one product has been unsealed and the rest will be returned to the Seller sealed.
9.11. With the creation of an Account, the Client has the opportunity to use a section (section) called “Favorites”, in which he can create Lists. These lists can be public or private. The public lists will be visible to all third parties with whom the Client has shared them on social networks, as well as to all Clients with Accounts in the Platform. Personal lists will be visible only to the Client who created them. The client will determine which lists will be public and which personal. He can change the status of any list at any time.
10. GOODS / SERVICES FOR WHICH THE CLIENT HAS NO RIGHT TO REFUSE
10.1. The Client has no right to withdraw from the Agreement in the following cases:
• upon delivery of goods made to order of the Client or according to his individual requirements;
• in case of delivery of sealed goods, which are unsealed after their delivery and cannot be returned due to reasons related to hygiene or health protection;
• in case of delivery of goods, which after they have been delivered and due to their nature have mixed with other goods from which they cannot be separated;
11. CONFIDENTIALITY
11.1. Customer agrees that by providing any personal or other personal information to krakejackets.com, Customer agrees that it may be used by Krakejackets.com for the following purposes by krakejackets.com: (1) maintaining Customer’s account; including registration of orders, sending of ordered products, implementation of the ordered services, invoicing, resolving disputes with Clients regarding their Orders or consideration of their requests; (2) sending Newsletters or periodic notifications by e-mail or SMS; (3) conducting market research, tracking and monitoring sales and customer / consumer behavior.
11.2. The Client agrees to provide krakejackets.com with unlimited access to any materials and information that he sends to the Seller through or in connection with the Platform, regardless of whether he has placed an Order and made a transaction through the Platform.
11.3. By providing his data to krakejackets.com (including e-mail), the Customer gives his explicit consent to contact krakejackets.com or third parties who are couriers, merchants, partners of krakejackets.com and are providers of marketing services, state, municipal or non-governmental agencies or companies in the field of insurance or financial services, where required by specific legislation, as well as other companies with which krakejackets.com may develop joint programs for offering the Goods and / or Services on the market and etc.
11.4. By providing his personal data to krakejackets.com, the Client gives his explicit consent to be included in the database of krakejackets.com and gives his explicit and unambiguous consent to this data stored, used and processed in accordance with the purposes mentioned in item 11.1. .
12. ADVERTISING
12.1. The moment the Client creates an account in the Platform, he has the opportunity to express his consent to receive Newsletters.
12.2. Customer may opt out of receiving the Newsletter at any time by using the special link provided in each Newsletter by changing the settings in your My Subscriptions account or by contacting krakejackets.com in any other way. , including but not limited to email.
12.3. Refusal to receive Bulletins does not automatically mean withdrawal of consent to enter into this Agreement.
13. INVOICING – PAYMENT
13.1. The prices of the Goods and Services announced in the Platform are final and include VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation.
13.2. The price, the method of payment and the term for payment when issuing invoices are specified in each Order.
13.3. The client is obliged to provide all the necessary information for the issuance of the invoice in accordance with current Bulgarian legislation.
13.4. The Seller will issue to the Client an invoice for the ordered and delivered Goods / provided Services based on the information provided by the Client.
13.5. krakejackets.com issues an invoice for each payment under an Order through which the Client has purchased a Product and / or Service offered on the Platform by krakejackets.com. The Client agrees to receive such an invoice electronically by uploading it to his Account.
13.6. krakejackets.com does not issue or send invoices for purchases or other payments related to purchases of Goods and / or Services offered by Sellers who have the obligation to do so in accordance with applicable Bulgarian law.
13.7. In order to properly compile the invoice for the respective Order, the Client is obliged to constantly update the data in his account. He is obliged to review the information specified in the relevant Order to ensure that it is complete, correct and accurate.
13.8. In case more than one address is saved in the Client’s account, the delivery will be sent to the one indicated as the main one.
14. DELIVERY OF GOODS
14.1. The Seller undertakes to deliver the ordered and purchased Goods alone or through a courier company to the address specified by the Buyer or in the office of the courier company, depending on the choice of the Client.
14.2. The Seller will ensure the proper packaging of the Goods and the sending of the accompanying documents.
14.3. krakejackets.com will deliver the Goods and provide the Services not only on the territory of Bulgaria. The cost of delivery of goods offered by krakejackets.com will be brought to the attention of customers.
15. WARRANTIES
15.1. The Seller is responsible for the compliance of the Goods offered by him with the concluded Contract. There are categories of goods that due to their nature cannot be guaranteed.
15.2. The conditions for use, handling and transportation of an unpacked product are the same as once packaged products by the manufacturer and enjoy the same advantages unless otherwise stated on the product page.
16. TRANSFER OF PROPERTY
16.1. The ownership of the Goods will be transferred by the Seller with their transfer to the Buyer, after the payment is made by him. The delivery of the Goods will be certified by the signature of the Buyer on the transport document provided by the courier.
17. PUBLICATION OF THE REVIEW, COMMENTARY, QUESTIONS AND ANSWERS
17.1. The writing of Reviews, Comments, Questions and Answers can be done by the Client, in the sections “Questions and answers of clients” and “Reviews”. The information written can be both positive and negative and should relate to the characteristics and use of a good or service.
17.2. At the time of registration of a Review / Comment / Question / Answer on the Platform, Customers grant krakejackets.com a non-exclusive, permanent, irrevocable, unrestricted license and the right of krakejackets.com to use, reproduce, modify, adapt, publish, translate , distributes and displays this content.
17.3. Each Client, at the time of publication of the Review / Comment / Question / Answer in the above sections, undertakes to comply with the following rules:
• refer only to the characteristics and / or use of a particular product or service, avoiding information related to aspects that may change (eg price or promotional offers);
• use appropriate statements that do not contain offensive expressions or that may affect the rights of a third party;
• to place the correctly entered content of the Platform as follows: each question to be published in the section “Questions and answers of clients” and each Review to be published in the section “Reviews”.
• to ensure that the information entered by him is realistic, correct, non-misleading and in accordance with applicable laws, including the rights of others
• not to enter Reviews / Comments / Questions / Answers that contain materials of an advertising nature;
• not to use the Review / Comments / Questions / Answers as a means of communication with the Seller, for this purpose the Seller’s contact details published on the Platform will be used.
17.4. In addition to the critical realistic assessment, at the time of publication of a Review, the Client should add a Rating for the product or service. Reviews, together with their respective Ratings, will affect the overall Rating of the product or service, which will be expressed by a number close to the Goods. Thus, a review that is accompanied by a high rating leads to an increase in the overall rating, and a review that is accompanied by a low rating leads to a decrease in the overall rating.
17.5. Customers who publish Reviews to which they attach photo or video files will follow the following rules:
• the uploaded files will contain images and / or video clips about the product or service for which they write the Reviews, making sure that the uploaded files do not infringe the copyrights of third parties;
• The uploaded files do not contain violence, inappropriate child content, obscene language or other content that offends another person / group based on race or ethnic origin, religion, disability, gender, age, military service, sexual or political orientation. or contains any other form of discrimination;
• the uploaded files do not contain information related to other persons;
17.6. When a Client reports that a Review / Comment / Question or Answer has inadequate content, this content is carefully reviewed by krakejackets.com so that the latter can determine whether it violates the terms of use of the Platform. Published texts, photos or videos are removed from the Platform only after verification by krakejackets.com.
17.7. In the event that krakejackets.com finds repeated violations of these Terms of Use, it reserves the right to limit the Client’s ability to publish Reviews / Comments / Questions and Answers in the sections “Questions and Answers of Clients” and “Reviews” without is obliged to justify it.
18. RESPONSIBILITY
18.1. The Seller shall not be liable for any damages suffered by the Buyer as a result of force majeure or those beyond the control of the Seller.
19. PROCESSING OF PERSONAL DATA
19.1. krakejackets.com is obliged to process personal data under conditions that guarantee their storage and prevent their accidental loss and only for the stated purposes.
19.2. The purpose of data collection is: notifying Customers about the information in their Accounts, notifying Buyers about the status of their Orders, evaluating the offered Goods and Services, other commercial activities, advertising the Goods and Services, marketing purposes, advertising, media, administrative , research purposes, market research, tracking and monitoring of sales and customer behavior.
19.3. By filling in the data in the form for creating an Account and / or Order, the Client declares and unconditionally accepts that his personal data will be included in the database of krakejackets.com
19.4. Each Buyer is deemed to have been informed by these general terms and conditions that his rights are guaranteed.
19.5. The buyer agrees and allows krakejackets.com to provide his personal data to other companies with which he is in partnership, but only if the latter have undertaken to store and process them in accordance with the law.
20. FORCE MAJOR CIRCUMSTANCES
20.1. Neither party will be liable for non-performance of its contractual obligations if such non-performance is due to force majeure. Force majeure is an unforeseeable event, beyond the control of the parties, which cannot be avoided.
20.2. If within 14 (fourteen) days from the date of the event, it does not stop, each party has the right to notify the other party that it terminates the Agreement without owing the other compensation for any damages.